Privacy Notice
Last updated: 16.08.2023
This Privacy Notice gives you an overview of how Pinch processes your data.

If you have a question regarding this Privacy Notice or data protection at Pinch you can reach out to our team by sending an email to [email protected]. Please also send an email if you would like to request data access or data deletion, or in order to exercise other data protection rights provided in Art. 15-22 GDPR, including withdrawal of consent to marketing, opt out from newsletter etc. For more information see the sections “Which data protection rights do I have” and “Contact”.

How you can read these Privacy Notice: We have sorted this Privacy Notice into topics relevant for you. We have avoided cross-references wherever possible. That way you get all information coherently explained, regardless of which chapter you are currently reading. If you read this Privacy Notice from start to finish, you may find that parts of the text are repeated. We were unable to avoid a few cross-references.

1. Which data does Pinch process?
Much of the data processed by Pinch is provided by you yourself when you use our services or contact us, for example when you register and provide your name or email address or address. We do, however, also receive technical devices and access data which is automatically collected when you interact with our services. This may, for example, be information on which device you are using. We collect further data using our own data analyses (e.g. within the framework of market research studies and customer evaluations).

2. What does Pinch use my data for?
Pinch processes your data in accordance with all applicable data protection laws. Of course, we observe the principles of data protection law for the processing of personal data. We therefore generally only process your data for the purposes explained to you in this Privacy Notice or shared when we collect the data. We also use your data within the framework of the strict German and European data protection law, but also for other purposes such as product development, scientific research (especially in the areas of machine learning, artificial intelligence and deep learning) and market research, for the optimisation of business processes, the needs-based design of our services.

3. Personalised services
The development and provision of personalised functionalities and services for you is our top priority. We offer you an individual app experience and a range tailored to your individual interests, regardless of location, time and devices used. The processing of your data to personalise our service is therefore an integral part of Pinch’s service.

4. Info on app
We use your data to provide access to the Pinch app. Along with the device and access data collected whenever you use these services, the type of data processed as well as the processing purposes depend especially on how you use the functions and services provided via our services. We also use the data collected when you use our services to find out how our online offering is used and help us address users pain points.

5. Information about Social Media Fan Pages
Pinch maintains social media profiles on the social networks of Facebook and Instagram (so-called “fan pages”). We regularly publish and share content, offers and recommendations on our fan pages. The operators of the social networks record your usage behaviour via cookies and similar technologies upon every interaction on our fan pages or other Facebook or Instagram websites. Fan page operators can view general statistics about the interests and demographic characteristics (e.g. age, gender, region) of fan page visitors. When you use social networks, the nature, scope and purposes of processing social network data are determined primarily by the social network operators.

6. Individual recommendations by email and push service
In connection with our services we present information and offerings from Pinch on the basis of your interests. You may receive a limited number of individual recommendations, surveys, as well as product review requests from us regardless of whether you have subscribed to a newsletter only if you have shared your email address with us. In accordance with legal stipulations, we preferentially use the data on your previous events, to select individual recommendations.

7. How does Pinch use my data for advertising?
Pinch is not advertising any product to our users, hence no data is being used.

8. Who is my data forwarded to?
Pinch does not forward or share user data to any other company or personal.

9. Which data protection rights do I have?
You have the following legal data protection rights under the relevant legal conditions: Right to information (Article 15 GDPR), right to deletion (Article 17 GDPR), right to correction (Article 16 GDPR), right to restriction of processing (Article 18 GDPR), right to data portability (Article 20 GDPR), right to lodge a complaint with a supervisory authority (Article 77 GDPR), right to withdraw consent (Article 7 (3) GDPR) as well as the right to object to particular data processing measures (Article 21 GDPR). If you want to exercise your data protection rights you can reach out to us by sending an email to [email protected].

10. When will my data be deleted?
We will store your personal data as long as is necessary for the purposes named in this Privacy Notice, especially for the fulfilment of our contractual and legal obligations. We may also store your personal data for other purposes if or as long as the law allows us to store it for particular purposes, including for defence against legal claims. If you want us to delete your personal data please write an email to
[email protected].

11. How does Pinch protect my data?
We transmit your personal data securely using encryption. This applies to your activity and your customer login. We do this using the coding system SSL (Secure Socket Layer). We also use technical and organisational measures to secure our application and other systems against loss, destruction, access, change or dissemination by unauthorised persons.

12. Changes to this Privacy Notice
Further development of our websites and apps and the implementation of new technologies to improve our service for you may require changes to this privacy notice. We therefore recommend that you re-read this Privacy Notice from time to time.

13. Contact information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at
[email protected]

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